You can't afford a full-time receptionist in your small business, but you also can't risk missing a call. Is there a fix? Yes. A call answering service with phone answering services eliminates that risk.Call answering services use advanced technology and trained agents to mirror the job of your on-staff receptionist, intake specialist, appointment scheduler or emergency dispatcher at a fraction of the cost. No matter what industry you're in, a phone answering service can tailor their services to meet your financial and business needs — without signing a contract.
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After-hours calls – call answering services provide 24/7 phone answering service 365 days of the year, so your calls are answered on sick days or during vacations.Download this image from © Dreamstime.com
Bilingual calls – call answering services offer 24/7 bilingual answering services at no extra charge.
With these options, you have the flexibility to choose when to forward your calls to the phone answering service. The call center can also work with you to combine your existing automated system with its live services for customized answering. Take advantage of the small business answering service options that call answering services offer, and never miss a call again.Missed calls are only a part of the problem though. No matter who's answering your calls, you need to be sure that they have enough knowledge about your products and services to provide answers to basic questions and determine what each caller wants or needs. The person answering the phone needs to able to direct customers to the right person or department. If your phone service happens to transfer customers to the wrong department, they become frustrated and will likely hang up.Try a simple test of your own. The next
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Frances Starr, Director of Sales & Marketing for Alert Communications. Alert Communications is a 24/7bilingual inbound call center,
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